I bought shoes for my kids on this lame website called sabunta.com and after 1 month and two weeks they sent lame email on how they can't fullfil the other they have received money for for more than a month. What I don't understand is if they are now trying to tell me I can't receive a refund i.e that I'm getting a voucher on there website so I can wait another 2 months when I use the voucher only to know again that the order is not in-stock too. Please someone help me understand this online scammers.

I have been pursuing them for all this while. They never update client. They don't even knowledge your payment. They can't tell you order progress. Poorest customer service you can ever experience. Can you imagine how many customers website like amazon.com have and they still can keep intouch properly with clients? These people called sabunta have no excuses. And most likely from what I deduct they are South Africans taking money and not delivering products.
Here is an extract of the letter they just sent:

Dear Sabunta customer,


Thank you once again for shopping on Sabunta.com. We are sorry to inform
you that we are unable to deliver the items that you ordered as they are no
longer in stock. We recognize that this may present some inconveniences and
we apologize for this,if you paid for these items by credit card or bank
deposit Sabunta offers you a voucher at the same value as the money you
paid.


The Sabunta team appreciates your patience as we continue to look for ways
to serve you better and bring you the best online shopping experience in
Nigeria. Please do visit our website www.Sabunta.com to check out our new
offerings in the coming weeks.

If you still have specific questions about your orders, please feel free to
call our customer care lines at 08.189.783.110 or email
service@sabunta.comand our customer service team will be glad to help
you!

Thank you for shopping with Sabunta!

Regards
Sabunta Customer care

that's so sad

Yeah really sad some rip off website

Try reporting them. They should be looked at.

Where can I report them? Any internet business monitoring service in Nigeria? Well people can help with resourceas here.

Try reporting it to google.

Such a shame!

I wanted to order a dress from them
Thank God I didn't.

They didn't reply the first email. I spoke to a customer care person who gave me another email. And I got reply 24hours later saying they will make payment/refund. The email reads payments are made on Fridays. So I wi'll wait till friday

You might be right in saying that they disappointed you for not delivering your order but saying that they are taking your money and refusing to make a refund is really going too far.i believe a company like Sabunta with all their advert everywhere will not do such a thing.But i guess time will tell.so poster keep us informed on the latest.

@mekadon, the appropriate thing for a company that's advertising everywhere would be to create back his account immediately and should have answered his first mail as well. Smh! Seems to me a fly by night company.

They sent me an email that I'm getting paid on Friday. But Friday is past and I just looked at my account no money and my email has nothing notifying me of a payment process or an actual payment. This people are 100% incompetent. Well maybe I should wait for another month to hear story of how they couldnt' pay me back due to them owing their staffs. Its month end I guess they haven't paid staffs why should they make refunds.

Men I still dont have my money from this douchebags.

Can somebody help me get my money from this people!!!!!!!!!!!!!!!!!!!!1 sabunda.com now known as http://www./. thieves and online fraudsters. they don't deliver merchandise.