I have been unable to set-up my Gmail account on my Blackberry Z10.

I have always had this same Gmail on it until recently when I lost my Android device and I decided to change the Gmail password. So, I deleted the account on my Z10 only for it to refuse being set up again.

Usually it returns with errors like: '...the imap.gmail.com path prefix is incorrect..' (note that I have never tampered with it), or '... the me@gmail.com/calendars/contacts/dav (something something like that) is unavailable at the moment. Try again later, or the server imap.gmail.com for your account (me@gmail.com) is not responding. Please check your settings and try again. I have repeatedly tried now for 10 days with little success.

I created a new Gmail and it set up fine. My office email was also set up on the Z10 fine. I created my old Gmail (the troublesome one now) on my wife's android device and it set up fine.

This thing is driving me nuts as I do not have ALL my contacts anymore.

I checked on Google devices logged to my account and it identified the Z10 as an unknown and unsecured application trying to access my account.

My case looks altogether new as there seems to be no information about this the net over.

Please help.

Refer to your BIS service package with your telecoms operator. Very possible the operator allows just one email account to be setup on the device as per what package you subscribed to. I hope this helps.

bigtt76:
Refer to your BIS service package with your telecoms operator. Very possible the operator allows just one email account to be setup on the device as per what package you subscribed to. I hope this helps.

Thanks Sis.

I have always had 2 emails set up on it.

I at a time thought that might be the issue so I deleted everything so as to make it just this. Still didn't catch.

Are you connecting with the Blackberry Email App or GMail App? If with the Blackberry Email App, then you need to ensure that you have selected SSL/TLS for the imap.gmail.com setting. Try that and let me know also what you currently have there as the security encryption type.

BTT:


Thanks Sis.

I have always had 2 emails set up on it.

I at a time thought that might be the issue so I deleted everything so as to make it just this. Still didn't catch.

bigtt76:
Are you connecting with the Blackberry Email App or GMail App? If with the Blackberry Email App, then you need to ensure that you have selected SSL/TLS for the imap.gmail.com setting. Try that and let me know also what you currently have there as the security encryption type.

Have tried both. Imap port is 993 and the Encryption is SSL. SMTP port is 465 and Encryption is also SSL.

Thanks you so much everyone.

A friend and brother (who I didn't know was on Nairaland) saw this post and advised me to deactivate security settings on a desktop mode.

And did that and pronto!

Again, many thanks everyone and especially Bigtt76.

Wao! Happy to know you finally got it to work. All the best.

BTT:
Thanks you so much everyone.

A friend and brother (who I didn't know was on Nairaland) saw this post and advised me to deactivate security settings on a desktop mode.

And did that and pronto!

Again, many thanks everyone and especially Bigtt76.

Let less secure apps use your account
If an app or device doesn’t meet our security standards, Google will block anyone who tries to sign in from that app or device. Because these apps and devices are easier to break into, blocking them helps keep your account safe.

Some examples of apps that do not support the latest security standards include:

The Mail app on your iPhone or iPad with version 6 or below
The Mail app on your Windows phone preceding the 8.1 release
Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird
Change account access for less secure apps
To help keep Google Accounts through work, school, or other groups more secure, we block some less secure apps from using them. If you have this kind of account, you’ll see a "Password incorrect" error when trying to sign in. If so, you have two options:

Option 1: Install a more secure app that uses stronger security measures. All Google products, like Gmail, use the latest security measures.
Option 2: Change your settings to allow less secure apps into your account. We don't recommend this option because it can make it easier for someone to break into your account. If you want to allow access anyway, follow these steps:
Go to the "Less secure apps" section of my Account.
Turn on Allow less secure apps. (Note: If your administrator has locked less secure app account access, this setting is hidden.)