Our client, who is a leader in the retail fashion industry in West Africa, is seeking to hire a smart, result-oriented individual to manage its Business Processes and Quality Assurance unit.

Responsibilities:
Business Process Improvement and training

• Maintain an in-depth understanding of the organization’s business functions and initiate process improvements where applicable.
• Identify main areas of poor processes and work to improve with process owners.
• Drive process related projects organization -wide by coordinating the parties involved and ensuring that all work is completed within the defined timeline.
• Establish mechanisms for planning, completing and monitoring process changes for projects, including the assessment.
• Participate in training of all staff on the purpose of standard operating procedures.
Business Process Documentation, Monitoring and Audit
• Document new and review existing business process documents, ensure its accessibility to process owners.
• Design clear audit documents for use in assessing the degree of compliance or adherence to standard operating procedures.
• Work with Audit team to drive and conduct quarterly, biannual and annual process audit within the business units in Ruff n Tumble.
• Define and apply a structured process management approach and methodology to monitor adherence to departmental processes and procedures.
Quality Strategy/Planning/Management
• Work with management in defining the Quality statement/strategy of the organisation.
• Develop quality related policies to ensure alignment to the strategy.
• Research ways to improve and promote quality.
• Perform and manage audits of quality system to required level and close on corrective actions.
Personal Management & Development
• Continuously update and improve knowledge, skill and competence with regards to the job especially via reading and research.
• Take responsibility of being up to date with regards to changing trends in business process and quality management systems.
• Apply and invest in relevant courses / training.
Educational Qualification and Experience
• Bachelors degree in Business Administration or Management
• A minimum of 3 years relevant experience in a similar role
Competencies
• Demonstrable ability to lead and manage a team.
• Excellent analytical, problem solving and organizational skills.
• Excellent Interpersonal skills; written and oral communication skills
• Excellent computer skills; Microsoft Office especially Ms Word, Excel and PowerPoint
Preferred Personality
• A process-oriented and able to execute to specification.
• Demonstrate independent work initiative, sound judgment, diplomacy and professional demeanor.
• Amiable personality
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Qualified and Interested candidates should click on the link to apply:
http://thejobmag.com/jobs/available/41/snr-business-process-quality-assurance-executive