Job Title: Customer Service Representative
Available Slots: 5
Job Type: Full Time
Job Location: Lagos

John Haris Construction Company is one of the leading fast growing local and international engineering construction company, offering integrated solutions and related services. We provide our clients with unparalleled service, communication, and distinctive craftsmanship at an affordable price by combining both global expertise and local knowledge to create exceptional engineering solutions for our clients and their stakeholders. We also specialize in executing complex works that require the highest level of technical expertise to provide the best quality services to our clients.
Due to increase in contracts, business development and innovative ideas, we are currently looking for people who thrive on challenges and who consistently strive for excellence within their field. Apply now if you wish to work with us and be part of a dynamic and professional team of expert within our established organization.

MAIN FUNCTIONS:

Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Ensures and provides quality service to both internal and external customers.
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Performs assigned system maintenance to various electronic order files.
Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Contributes to the development and maintenance of standards, policies and procedures regarding customer service
Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
Facilitates the collection of competitive information in order to monitor business trends and opportunities
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.

Professional and Academic Qualifications;

HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
Professional qualifications from the recognized professional boards, will be added advantage

Working Experience;

At least 1 year working experience in a similar field
Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
Telecommunication or customer care representative experience will be preferred
Able to work independently and as a team

Minimum Required Skills:

Excellent Interpersonal and Communication skills
Strong organizational and time management abilities
Good Leadership qualities and Decision making skills
Great attention to detail
Great Multi tasking skills
Competency in Computer skills
Ability to work under minimum supervision

Remuneration
Salary is between N100000 – N130000 excluding incentives and allowances
Application Closing Date
25th September, 2017

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Job Title: Operation manager
Available Slots: 2
Job Type: Full Time
Job Location: Lagos


Responsibilities:

Develops and maintains efficient shop performance standards, procedures and policies
Managing the operations and maintenance of the company’s fleet
Preparing and Managing the fleet department budget
Periodic review of procedure to ensure accuracy and efficiency
Supervision of fleet drivers , scheduling of duties and routing
Ensure all vehicles in the fleet are tracked and monitored
Ensure compliance with government regulations on vehicle safety and standards
Planning of daily activities of transport operation and ensure safe delivery of vehicles.
Liaising with Government agencies in relation to transportation.

Qualification

Must have a minimum of B.SC/HND in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
MSC in Transport and logistics would be an added advantage
Professional qualification like CILT would be an advantage

Experience Required: Minimum of 2 years experience in a related field
Minimum Required Skills:

Excellent Interpersonal and Communication skills
Strong organizational and time management abilities
Good Leadership qualities and Decision making skills
Great attention to detail
Must be proficient in MS word, excel and power point
Excellent communication skill-Oral & written
Must have practical experience of managing fleet of not less than 30 trucks
Great Multi tasking skills
Competency in Computer skills
Ability to work under minimum supervision

Remuneration
Salary is between N130000 – N180000 excluding incentives and allowances.


Application Closing Date
25th September, 2017


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Job Title: Cashiers
Available Slots: 5
Job Type: Full Time
Job Location: Lagos

Responsibilities:
Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks

Core Responsibilities:

Be responsible for payments to suppliers, contractors and program staff as against approved documents according to authority delineation.
Ensure scrutiny of the entire bill for accuracy and receipt of goods before process for payment.
Be responsible for documentation, preparation of cash disbursement voucher for all cash transactions related to the station office
Ensure all transactions are compliance with IRC accounting policy, Donor restriction and generally accepted accounting principles.
Maintain confidentiality of all financial and other job related information.
Ensure proper documentation and filing of all financial documents.
Prepare and process day to day financial transactions and implement internal control procedures in keeping with JHC policies and procedures.
Assist in the collection of financial needs for the office each week and send request to head office.
Ensure proper documentation and filing of all financial documents.
Perform other duties as may be assigned by your supervisor

Finance/Budgeting

Act at all times in accordance with local law and standards of accounting practice.
Review with the objective of gaining a clear understanding of budget guidelines and instructions
Review funding allocations to enable proper guidance to programs and proper coding.
Provide training to program staff on finance issues.
Produce monthly and quarterly reports to be reviewed by Finance Officer/Finance Controller.

Common duties

Attend and participate in trainings identified/organized by your supervisor
Follow any new procedures and guidelines designated in circulars from Country Director
Report any violations of the FLS Sexual Abuse and Exploitation Code of Conduct (in-country and World-wide) as per the IRC reporting mechanism. The reporting of violations is an obligation on the part of all staff members
Assist where necessary in undertaking activities that aim to prevent the occurrence of sexual abuse and exploitation of refugees by IRC and other humanitarian workers.
Perform other duties as may be assigned by your supervisor

REQUIREMENTS:
Diploma in Accounts or Bachelor degree in Accounting from recognized College/Institutions.
Skills

Able to work in a high pressure situation,
Ability to independently organize work, prioritize task and manage time.
Strong inter-personal skills, able to coach and support others
Self motivated, honest, highly responsible and punctual
Excellent verbal and written communication skills, fluent in written and spoken English.

Remuneration
Salary is between N100000 – N120000 excluding incentives and allowances
Application Closing Date
25th September, 2017.

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Job Title: Data Analyst

Available Slots: 5
Job Type: Full Time
Job Location: Lagos
Responsibilities:
Under the direct supervision of the Program Officer in collaboration with the programming partner, would perform the following tasks:

Provide support to the company data processes and framework
Review the quality of existing portfolio data sources
Support the programming officers in the company to ensure routine data transmission from each branches are properly collected
Provide technical support to the company officers to strengthen the data management process
Input RIRF and other logistics data from Central to designated CHANNEL computers
Ensure that all data entered into CHANNEL is accurate following verification with the RIRFs, waybills and delivery notes and report any anomalies.
Generate consumption, stock on hand, stock-out and other relevant reports to facilitate requests for supply, forecasting, inventory, etc
Analyze logistics data and information generated and prepare reports that inform appropriate decision making and follow up action
Provide technical support to the company’s central unit in proper data management of commodities and machineries

Any other duty that may be assigned by the supervisor

Exemplifying integrity
Embracing cultural diversity
Embracing change

Core Competencies:

Achieving results
Being accountable
Developing and applying professional expertise/business acumen
Thinking analytically and strategically
Working in teams/managing ourselves and our relationships
Communicating for impact
Strategically positioning Data programmes
Providing conceptual innovation to support programme effectiveness
Generating, managing and promoting the use of knowledge and information
Providing a technical support system
Strengthening the programming capacity of implementing partners
Facilitating quality programmatic results
Internal and External relations and advocacy for results mobilization

Requirements:

BSc or HND in any related field with ability to work effectively in a multidisciplinary team with little or minimal supervision
Previous experience in data entry; experience using channel application is an added advantage
Strong familiarity in working with Microsoft suite (MS Words, MS Excel, Power point etc) and other office application software
Languages Required: English

Remuneration
Salary is between N130000 – N160000 excluding incentives and allowances
Application Closing Date
25th September, 2017

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Human Resources Officer

Job Type: Full Time
Job Location: Lagos
Job Title: Human Resource Officer
Responsibilities:

Advise Management on the manpower/headcount implications of the business strategy as well as best suited methods for addressing manpower needs
Plan and implement the end-to-end employee recruitment and selection process in line with the laid down company policies and procedures
Assist in the Company New Hire Induction programme, ensuring seamless and successful implementation
Manage Company employee verification (credential and reference etc verification) and ensure the accuracy and correctness of information contained in staff records and files
Organize and coordinate the company’s Knowledge
Sharing initiative as part of a larger competency development and gap bridging programme
Liaise with Line Supervisors in identifying employee training needs from the results of formal competency assessment exercises
Responsible for collating and preparing the annual training plan/calendar and securing approval for its implementation

Requirements:

Minimum of HND
Commercial awareness
Effective organizational skills
Ability to form working relationships with people at all levels
Teamwork skills
Interpersonal skills
Meticulous attention to detail

Remuneration
Salary is between N150000 – N180000 excluding incentives and allowances
Application Closing Date
25th September, 2017

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Job Title: Secretary

Job Type: Full Time
Job Location: Lagos
Job description:

Organizing, preparing agendas for and taking minutes of board meetings and annual general meetings (AGMs)
Maintaining statutory books, including registers of members, directors, import and export documentation
Dealing with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant company stakeholders;
Contributing to meeting discussions as and when required, and advising members of the legal, governance, accounting and tax implications of proposed policies;
Monitoring changes in relevant legislation and the regulatory environment and taking appropriate action;
Liaising with external regulators and advisers, such as lawyers and auditors;
Taking responsibility for the health and safety of employees and managing matters related to insurance and property;
Developing and overseeing the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements.
Maintaining the register of shareholders and monitoring changes in share ownership of the company;
Paying dividends and managing share option schemes;
Taking a role in share issues, mergers and takeovers.
Entering into contractual agreements with suppliers and customers;
Managing office space and property as well as dealing with personnel administration;
Overseeing public relations and aspects of financial management.

Requirements:

Minimum of OND
Must be self-motivated
Must be organized
Must be a good communicator
Must be an IT literate

Should be able to work with little or no supervision
Remuneration
Salary is between N120000 – N150000 excluding incentives and allowances
Application Closing Date
25th September, 2017

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Field Sales Manager

Available Slots: 5
Job Type: Full Time
Job Location: Lagos and Ogun state
Job Description:

Achieving market share (%) and sales volume (KT) targets at a given price (highest possible price)
Maintaining a well satisfied (measured by direct and 3rd party surveys) and loyal customer base (as measured by their consistent purchases and gain shares) and at a competitive cost of sales
To minimize the complaints and manage them so as to minimize customer dissatisfaction (no of complaints per ton, continued purchases by complainant)
Reporting activities of competitors and market information to the management to enable good decision-making.
To understand customer needs and behavior and respond to them based on the Company’s Policy and Strategy.

Responsibilities:

Achieve the given sales volume and price targets within a given budget through:
Knowledge of the market:
Estimate and forecast demand and its segmentation (monthly, quarterly and yearly)
Search for and report up to date information on market players, site jobs and business trends in delineated territory
Estimate the market share, prices (throughout the value chain) and inventory of competing brands in the area
Report information on marketing activities of competitors
Customer Relationship Management:
Maintain customers portfolio
Build relationships with the key customers and prospects (using the guidelines of the company)
Understand their needs and behavior
Allocate time dedicated to customers according to target customers identified with his/her manager, and develop and maintain an effective and quality commercial relationship
Maintain regular contact (visits, telephone, email, fax) and follow-up
Communicate pricing policy and other relevant information
Provide level of service as defined by the management
Co-ordinate collection of payments and timely delivery of product in good condition
Provide all necessary information to sales administration to ensure timely and accurate invoicing of customers
Evaluate and give feedback to customers on their performance
Problem solving and complaint handling
Reporting:
Structured information and report regularly as per directions
Promotions (BTL):
Assist the Regional Manager in BTL (below the line) promotions
Propose and participate in: Local promotional events to develop customers' and prospects' knowledge of BU offer, and image also Customers’ training of products/systems
The position will be provided with adequate means of transport, communications and a PC.
Standardized tools and templates for recording, analyzing and reporting information.

Requirements:

Minimum of HND
1-3 years experience
Technical competencies:
Product Knowledge
Knowledge of basic construction practices
Computer literacy
Selling Skills
Analytic/Negotiation skills

Remuneration
Salary is between N150000 – N180000 excluding incentives and allowances

Application Closing Date
25th September, 2017

Mode of application
Interested qualified candidates should forward their CV to hr@johnharisconstruction.com stating the post applied for as the subject of the email

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