Graduating from school and getting a job can create the impression that any sort of learning is over. You got the job and you were so eager to learn and to soak up all the information you can get your hands on. The problem? You’ve mastered the job so much it has become routine. You just grind away at the job every day. But, just maybe, you still itch to pick up some new skills, expand your knowledge, and diversify your expertise.

I understand it can be difficult balancing between the job, family and schooling. Or shelling out a hefty sum paying for expensive programs. Luckily, thanks to the Internet, there are tons of different tools and educational opportunities right at your fingertips, all in the form of online courses.

If you’ve never tried an online course before, you’d be amazed. They are a very affordable (sometimes even free!) way to grow your skill set and career from the convenience of your home. The best part is that with online courses you can move at your own pace, this allows you to learn at your own time.

Before you hand over your money to training consultants, I suggest you read this article. Here are 10 online customer service and CX courses that are sure to help you step up your customer service career in 2019.

#1. Business Fundamentals: Customer Engagement By Open University (Free)
Not every customer is worth the same to an organization. This four-week-long course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.

#2. Introduction to Customer Service (Free)
This introductory free customer service course explores the fundamentals of outstanding customer service provision from a modern business perspective. This course is 100% free of charge and with no strings attached. It is ideally suited to those already working in a customer service capacity or considering exploring a new career area

#3. Branding and Customer Experience (Free)

Whether you come from a Branding or a Customer Experience background, this course will explore the synergies and the intersection of the two disciplines. In this course makes use of a framework – adapted from Customer Journey Mapping – for focusing and organizing your thinking about the operational implications of branding projects.

Through this framework, you can derive an operational language for aligning activities and measuring impacts across multiple departments and the customer touch points.

#4. The Culture of Service: New Perspective on Customer Service Relation (Free)
This course focuses on the social and cultural aspects of services. You will learn how to analyze customer interactions, using video data taken in actual services. Through discussions of a variety of services such as sushi bars, restaurants, hotels, and apparel, you will explore the nuanced and paradoxical nature of customer relations and discuss how to design services from a cultural perspective.

#5. The Digital Economy: Selling Through Customer Insight
This online course applies fresh thinking to how marketing and selling activities combine to create customers who keep coming back. You will develop an understanding of how customer relationship management breeds business development success; how marketing influences customers; and learn how marketers increasingly draw on powerful information systems to build a holistic view of customers.

source: https://www.cxservice360.com/2019/01/03/10-online-courses-that-will-boost-your-customer-service-career-in-2019-2/