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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancy: Head, IT Service Desk At KPMG Nigeria (241 Views)
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Vacancy: Head, IT Service Desk At KPMG Nigeria by HumbleVictor(m): 2:30am On Mar 06, 2019 |
KPMG Nigeria - Our client is a reputable player in the Food industry that always strives to attract and retain the very best talent. They are recruiting to fill the position below: Job Title: Head, IT Service Desk Ref #: 211 Location: Lagos, Nigeria Overview In line with the company's decision to ensure key roles are filled by suitably qualified candidates who have hands-on experience, we seek an exceptional Head, IT Service Desk with proven integrity. Detailed Job Description Manage the helpdesk and provide first level technical assistance to staff in line with pre-defined policies and procedures. Ensure prompt escalation of unresolved issues to the other specialists in IT. Follow-up on escalated issues and provide prompt feedback to customers Communicate resolution of faults to end-user/request/initiator Maintain an up-to-date database/register of issues as well as the resolution status Conduct trend analysis of issues raised and recommend quick fixes to frequently recurring ones Provide input into the selection of end user hardware and software based on knowledge of technical issues associated with the proposed brands Assist in developing programmes for training end users on self-help tips and office application usage In conjunction with the Head, Application Support, assist in managing software applications Assist in conducting regular surveys to measure customer satisfaction levels and identify service improvement opportunities Keep abreast of new end user support technologies and apply knowledge to relevant segments Ensure periodic activity reports are prepared for the Head, Information Technology Requirements First degree in Electronics, Computer Engineering or any related discipline from a reputable tertiary institution. Professional qualification in a related discipline will be an advantage. Minimum of six (6) years’ experience in a similar role. Good understanding of service support policies, processes and procedures Good knowledge of troubleshooting relevant enterprise applications Good knowledge of relevant hardware (Compaq, HP, Dell, etc.) support and installation procedures Good knowledge of supporting Linux/UNIX, MS Windows & MS Office Suite Good oral and written communication skills. HOW TO APPLY: Interested and qualified candidates should Click here https://www.dreamjobs.ng/job/3212/head-it-service-desk-at-kpmg-nigeria |
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