MTN have been sending me messages to upgrade my SIM card to 4G. I've been using the SIM card since 2009. So I went to MTN office today with all the necessary documents. I was asked to do photocopies before I enter the office, and I do it.
When I enter, a man attended to me, I gave him all the documents he ask for, and he verified all the informations are correct. Then he later told me that the personal unblocking key (PUK) on my SIM pack is not correct. I told him that's the PUK that came with the SIM card when I did the welcome back some years ago. And by the way, I came here to upgrade to 4G because of the continuous messages from MTN everyday, I didn't lost my SIM card. But he still refuse to upgrade the SIM card for me. He told me that I have to go to the court and do affidavit of the SIM card before he can attend to me. I was really angry. How can I do affidavit for a SIM card that I didn't lost?

So I left angrily and went to a road side shop that sells and registers SIM card. I told the guy that I want to upgrade my MTN SIM to 4G. He told me that he can do it but I will pay #1,000. But we later agree on #500. I gave him all the informations needed, and he was able to upgrade the SIM card just within some minutes. After 30 minutes, I input the new SIM card and it has been activated to 4G. I was given 10GB instantly. I even put on my phone hotspot for the guy to connect his WiFi to connect and download, because I can't finish 10GB within 7 days.

I've been wondering if that man at MTN office is incompetent. Or maybe he doesn't know how to upgrade a SIM card or maybe he's just lazy?



I really appreciate MTN for their swift response to my complaint. The issue have been attended to and resolved. Thank you.

Op forget that incompetent lying man.Abeg share sub for me

Kidskywalker:
Op forget that incompetent lying man.Abeg share sub for me

....

Lol.... It's a bonus data. It can't be share

LoyalBlood:
MTN have been sending me messages to upgrade my SIM card to 4G. I've been using the SIM card since 2009. So I went to MTN office today with all the necessary documents. I was asked to do photocopies before I enter the office, and I do it.
When I enter, a man attended to me, I gave him all the documents he ask for, and he verified all the informations are correct. Then he later told me that the personal unblocking key (PUK) on my SIM pack is not correct. I told him that's the PUK that came with the SIM card when I did the welcome back some years ago. And by the way, I came here to upgrade to 4G because of the continuous messages from MTN everyday, I didn't lost my SIM card. But he still refuse to upgrade the SIM card for me. He told me that I have to go to the court and do affidavit of the SIM card before he can attend to me. I was really angry. How can I do affidavit for a SIM card that I didn't lost? The other customer care workers were just busy gisting and laughing loudly. And I was even hearing they will collect #1,000 for the upgrading.

So I left angrily and went to a road side shop that sells and registers SIM card. I told the guy that I want to upgrade my MTN SIM to 4G. He told me that he can do it but I will pay #1,000. But we later agree on #500. I gave him all the informations needed, and he was able to upgrade the SIM card just within some minutes. After 30 minutes, I input the new SIM card and it has been activated to 4G. I was given 10GB instantly. I even put on my phone hotspot for the guy to connect his WiFi to connect and download, because I can't finish 10GB within 7 days.

I've been wondering if that man at MTN office is incompetent. Or maybe he doesn't know how to upgrade a SIM card or maybe he's just lazy?

Hi LoyalBlood,
My name is Jide. I am really sorry for this experience. It is not our way of service to bring dissatisfaction. I will like to call you to get more details of this experience at our office to enable us investigate. Please follow back and PM your phone number.

You can also contact us for future enquiries and issues via our thread - https://www.nairaland.com/1379574/mtn-customer-care-thread

JideSM:



Hi LoyalBlood,
My name is Jide. I am really sorry for this experience. It is not our way of service to bring dissatisfaction. I will like to call you to get more details of this experience at our office to enable us investigate. Please follow back and PM your phone number.

You can also contact us for future enquiries and issues via our thread - https://www.nairaland.com/1379574/mtn-customer-care-thread

Alright. I've already follow you, but I don't know where to PM my number to you

Please check your mail now and reply with the affected phone number. Thank you.

LoyalBlood:


Alright. I've already follow you, but I don't know where to PM my number to you

Actually did mine absolutely free of charge. So am wandering why those two demanded for money from you.

philme16:
Actually did mine absolutely free of charge. So am wandering why those two demanded for money from you.

I'm doing it for the first time, so I don't really know why. The issues is not even about the money demanded, the issue is about how the man attended to me as a customer. It's nothing to write home about.

I really appreciate MTN for their swift response to my complaint. The issue have been attended to and resolved. Thank you.