Few months ago my younger brother complained to me that 50k naira was removed from his First Bank account. We complained and later found out that his account was internally compromised by a staff of the bank. His money would have disappeared if we didn't raise alarm.

Now on the 20th of May this month 170k was removed from my First Bank account in four tranches. I didn't notice until the 21st when I checked my balance as no alert was sent and no OTP indicating that a transaction is going on. I was only sent alerts for the transactions this morning.

After calling the customer care they told me that it seems my ATM card has been compromised. I'm sure no one had access to my card in this past days no one, and the only online transaction I've ever made is my Netflix, my phone linked to that account has also been with me alone because I live alone.

My question is how possible can a web transaction be made without requesting for OTP? And why didn't I get an alert for the transactions until I called the bank to complain?

How can a bank charge heavily for SMS notifications and card maintenance without providing adequate security for customers money?

Im sure my card was not compromised, however does it mean that every penny in your bank account can be wiped if someone just gets a hold of your ATM card without your pin?

What services are the banks really charging us for?

It's Federal government that borrowed the money, they will pay back later.

Is it 170naira or 170,000naira ?

because you don't sound like who lost 170k to first bank in your narrative.

Seem this is First bank era two days ago a video was trending about a man that got debited of 300K and they have been telling him to come back before the man went to the bank and naked himself.

Maybe the brother dey loaded If I get 170K and person remove it, omo na to go faint for bank oooo

omophunky:
Is it 170kobo or 170,000naira ?

because you don't sound like who lost 170k to first bank in your narrative.

Leave all these questions aside first.
Did you later get or did they say they would give you back your money?
Or make we start to dey order curses upon the heads of the perpetrators?

Everybody for the street na thief. But the truth be say na who dem catch na be the real THIEF

omophunky:
Is it 170naira or 170,000naira ?

because you don't sound like who lost 170k to first bank in your narrative.

Maybe I should screenshot and send you the statement before you believe. Why will I take pains I'm typing this if I didn't loose my money?

DDDEnterprises:
Leave all these questions aside first.

Did you later get or did they say they would give you back your money?

Or make we start to dey order curses upon the heads of the perpetrators?

I have not gotten any penny back. I only filled a form sent by the bank customer care to me. They said I should wait for the investigations to finish. I don't know when. However I have a strong feeling they will do nothing about it.
My last hope is to report the matter to CBN on Monday or involve my lawyer.

Yes your Atm card can be used to buy something online without OTP. That's why you need to always keep your ATM card hidden.
All what they need is your card number, Security and name on the card to carry out transaction without OTP.so be careful next time

fernandoc:
Few months ago my younger brother complained to me that 50k naira was removed from his First Bank account. We complained and later found out that his account was internally compromised by a staff of the bank. His money would have disappeared if we didn't raise alarm.

Now on the 20th of May this month 170k was removed from my First Bank account in four tranches. I didn't notice until the 21st when I checked my balance as no alert was sent and no OTP indicating that a transaction is going on. I was only sent alerts for the transactions this morning.

After calling the customer care they told me that it seems my ATM card has been compromised. I'm sure no one had access to my card in this past days no one, and the only online transaction I've ever made is my Netflix, my phone linked to that account has also been with me alone because I live alone.

My question is how possible can a web transaction be made without requesting for OTP? And why didn't I get an alert for the transactions until I called the bank to complain?

How can a bank charge heavily for SMS notifications and card maintenance without providing adequate security for customers money?

Im sure my card was not compromised, however does it mean that every penny in your bank account can be wiped if someone just gets a hold of your ATM card without your pin?

What services are the banks really charging us for?

I don't like first bank, I had to close my acct with dem 2days ago.

mii4u:
I don't like first bank, I had to close my acct with dem 2days ago.

Recently I’ve heard so many people complain on Twitter and in person about firstbank. If it was easy to change my salary account I’d dump them instantly.
I don’t think I’d own an atm card anymore.

fernandoc:

Recently I’ve heard so many people complain on Twitter and in person about firstbank. If it was easy to change my salary account I’d dump them instantly.
I don’t think I’d own an atm card anymore.

That bank is my worst bank ever