Although there are quite number of measures in place by Jumia to prevent any of its customer account from being hacked, below are simple measures you can take on your part to ensure safety

1. Use JumiaPay to Shop

JumiaPay is a Jumia payment gateway and all in one app.

Once linked with your debit/credit card, you no longer have to input your card to buy anything on Jumia.

It comes with the highest level of security and safety you can be sure of.

2. Never Leave Store Credit in Your Wallet

When you cancel an order you prepaid, the amount will be reverted to your wallet.

In an instance where the amount is huge, leaving such amount can be easily compromise when your account is hacked

You can withdraw the money to your bank or simply use it to buy things on Jumia

3. Use Strong Password

It is always advisable you use a strong password for any of your accounts online.

And also avoid using the same password on many online accounts; it can get compromised that way.

A strong password should atleast contain 8 characters, the more the characters, the better. 

These characters should contain a mixture of both uppercase and lowercase letters and a mixture of letters and numbers. Inclusion of at least one special character, e.g., !, )

4. Ensure You are on https:// Jumia com ng

Whenever you are on Jumia, always ensure you are on the right website, as there may be clone Jumia sites used to collect data.

Also be mindful of the https before the name Jumia

Any Jumia account with no https:// security is fake

5. Never Click Suspicious Emails Or SMS Links

Be mindful of free download sites or free offers as some can be used to deposit chips on your computer which can be further used to steal information from you.

Any email that looks suspicious or in some instances try to hide their url with a shortner should be avoided.

Also Note that, Jumia agents will never call over the phone or text to ask you to send your credit/debit card details.

6. Dont Use Commercial CyberCafe to Carry Out Online Transaction

For your data security, ensure you use personal computers or your smartphones to buy from Jumia.

Using commercial Cybercafes as well as free WIFI can pose security challenges in the future.

7. Never Divulge Your Username and Password 

Never under any condition give your password.

In some instance, you can give username but not password

As a seller on Jumia, it is not part of the procedure for you to divulge your username and password when shipping an item, so when asked, never give otherwise, a staff with a criminal mind might end up compromising it.

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