Good day everyone. Please, I made a transaction of 5k from a POS terminal which failed but I was debited. After two days, I didn't receive a reversal from my bank. I later went to the bank to file a dispense error complaint to the customer care who assured me to hold on for 2 weeks to get a reversal. 2 weeks passed, no reversal. I went back to the same bank to complain again, she said she had sent my complaint to the head office but they are yet to respond. She sent a reminder for it and advised I be patient to get a reversal. Its 2 months gone now and I'm yet to get a reply. Last week, I had to contact my bank via mail to make my complaint and I was replied that it's been processed. I also tried using the bank's website, I was told that my transaction has been logged (I don't know what this means). I also tried using the chat platform on their web which I was told the same things.