For over 3 months now Kuda has swallowed over ₦30k of my funds in a series of failed card transactions and have refused to respond to my complaint. The bank has swallowed 3 transactions over a period of 2 months alone, totalling over ₦30k. They resolved one of the transactions after about a month and have refused to respond to my complaint anymore. I'm no longer going to keep asking them to refund my money again but instead remove it from them by taking over draft from my account and refusing to pay interest on the loan.

Here are screenshots of my series of email to kuda, copying CBN consumer protection department in the email, but no response from anyone!

From the screenshot, you can see my first email was sent on 12 July.

The 2nd and 3rd screenshots were replies from one Moyinoluwa from kuda at the early period of my first email which were dated 13 July and 21 July respectively before they later deserted me and left me stranded with no support whatsoever. I'm going to teach this bank a lesson. Very very irresponsible bank!

Since my last email dated on the 4th August, I've not received any response from anyone from Kuda till date!

I've since then taken a loan from them which I will return their balance to them when they are ready to receive their money, but I will never pay any interest on any loan.

You chill with my money, I chill with your money.

Cc Mr. lalasticlala

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This is Nigeria! We have more corporate fraudsters than individuals.

Annoying part is CBN won't even help, it's really sad.... That's how UBA and GTB denied which one of em took my money. Used GT cardless banking at a UBA ATM, CBN just dey read mail with no solution

This can affect ur credit rating in future if u intend to get a loan from another bank.

Some banks check if u re not defaulting on any Credit before they loan u

Orlaoluwayimika:
This can affect ur credit rating in future if u intend to get a loan from another bank.

Some banks check if u re not defaulting on any Credit before they loan u

How am I supposed to get my money back since the bank has proven to be irresponsible and will never attend to my complaint which has been pending for months? No response from support not to talk of resolving my complaint!

I’m facing the same thing, I got debited for a transfer of #2500 since July but it has not reflected since, I don send email tire no reply so I’ve forgotten about Kuda and the money

My nigga take them to court since you have proof sue them for damages #10 million naira dem no born them well them go beg u ni

loanky:


How am I supposed to get my money back since the bank has proven to be irresponsible and will never attend to my complaint which has been pending for months? No response from support not to talk of resolving my complaint!

move on my brother.

You can become better than that money.

Avoid their cards next time

Izendu:
I’m facing the same thing, I got debited for a transfer of #2500 since July but it has not reflected since, I don send email tire no reply so I’ve forgotten about Kuda and the money

Only goodness knows how many people are a victim of this irresponsible bank's negligence and poor customer's service. I'm sure we are plenty affected by this useless bank!