I feel like going to any Access Bank branch tomorrow to display some sort of madness there, this is one too many.
On the 3rd of December 2021, I transferred ₦7,700 to a POS vendor for a cash back from my Access Bank account using the Access app, unfortunately the transaction failed right their in the app, I checked my balance and my money was still intact and there was no SMS debit alert also, only for me to do another transaction and find out that they debited me for the failed transaction, I asked the woman wether she was credited and she said she was not, I waited for 24 hours to get a reversal but all to no avail, I now mailed their customer care, no reply still, I called and a customer care agent picked and I explained to her, she ran a check and told me that the POS cash back lady was credited and she sent me the transaction reference number which I gave to the woman to take to FCMB so that they can trace the transaction, she went and even printed her statement of account, the money wasn't there.

On 7th of December 2021, I now received another SMS in reference to the earlier mail I sent, telling me that they will give me a feedback on or before 12th, then yesterday I got a message this message

"Dear Customer, CAS-9110269-D1M4G0 is closed: "transaction was successful.". Rate us at https:///4yd97tr3/CAS9110269D1M4G0"
FCMB is still insisting that they didn't get the money and access is claiming that transfer was successful.
This money may not be much but this is is their usual style, they hardly reverse failed transaction, the other time was airtime recharge of ₦2500 and ₦1500 respectively, they kept telling me my line was credited meanwhile the phone was in my hand without credit.

The bank will not do anything about it... Send the customer care a mail on the matter and this time, CC the customer complaint department of CBN.
Even your bank branch manager will give you a call in less than 48 hours.

dawnomike:
The bank will not do anything about it... Send the customer care a mail on the matter and this time, CC the customer complaint department of CBN.
Even your bank branch manager will give you a call in less than 48 hours.

I have done that, thanks a lot

.

Make una no dey use access bank again. How many times would I reiterate this? Banks like access, fcmb, wema, first, Uba, eco bank, gtb are not sane banks. The only ones I know that are sane is Union bank, standard chartered. You know, those old banks without much customer base. They know how to keep their services In order. No useless debit or whatsoever.

Klass99:
You get mind to still dey bank with Access o! The day my darling Diamond Bank was taken over by Access I took out all my money and japa.

Prior to the take over I had read unsavoury tales about Access Bank on Twitter, even their own customers had nothing good to say about the bank on Twitter threads, I kept seeing.

When I have to do a transfer or transaction and someone gives me Access Bank account details, I get an instant headache , my wariness of them is that bad. I really miss Diamond Bank their customer services always impressed me and I never hesistated to tell them so, they were responsive to emails and provided quick resolutions to issues. Sad what happened

Very sad, it was Diamond bank that I opened account with, very wonderful service they had.
After this, I'm done with Access Bank forever.

SportsHD:
Make una no dey use access bank again. How many times would I reiterate this? Banks like access, fcmb, wema, first, Uba, eco bank, gtb are not sane banks. The only ones I know that are sane is Union bank, standard chartered. You know, those old banks without much customer base. They know how to keep their services In order. No useless debit or whatsoever.

My brother it was Diamond bank that I was banking with before the useless Access Bank acquired it, funny enough I have been using UBA since my undergraduate days and right now it is also my salary account, I hardly have issues with them, even when it happens, they quickly resolve it faster their Royal stupidity, Access Bank.