There can be several reasons why your gallery may not be working on your Android phone. Here are some common troubleshooting steps you can try:

1. Clear cache and data: Go to Settings > Apps > Gallery (or the app you use to view photos) > Storage > Clear cache and Clear data. This will remove any temporary files and reset the app to its default settings.

2. Restart your phone: Sometimes a simple restart can resolve temporary software glitches or conflicts.

3. Check for software updates: Ensure that your phone's operating system and the gallery app are up to date. Software updates often include bug fixes and improvements that can address compatibility issues.

4. Free up storage space: If your phone's storage is almost full, it can affect the performance of the gallery app. Delete unnecessary files, such as old photos or unused apps, to create more space.

5. Check file format compatibility: Make sure the images or videos in your gallery are in formats supported by the gallery app. If you have files in unsupported formats, try using a different gallery app or convert the files to a compatible format.

6. Disable third-party apps: If you recently installed any third-party apps related to photo editing or gallery management, they may be conflicting with your default gallery app. Try disabling or uninstalling these apps to see if it resolves the issue.

7. Permissions: Ensure that the gallery app has the necessary permissions to access your phone's storage. Go to Settings > Apps > Gallery > Permissions and make sure the storage permission is enabled.

8. Test with a different app: Install a different gallery app from the Google Play Store and see if it works properly. This can help determine if the issue is specific to the default gallery app or a broader problem.

If none of these steps resolve the issue, please book a reservation with Carlcare and seek assistance from our qualified technicians for further troubleshooting.

About Carlcare

Carlcare is the Official After-Sales Repair Centre for TECNO, Infinix and Itel Smartphones. We make use of original accessories only for repairs, and when you choose to repair at Carlcare you’re covered by warranty for a period (should the issue reoccur), unlike with other external repair options. Book a reservation with us and get your phone fix without delay.

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