Customer bought something from me and pay through transfer which I received. After 2day the 12k disappeared from my account without evidence of debit for either charges as I don't use the account for petty transaction.
I mailed my bank here is reply from My bank.
Please confirm if you are aware of the inflow into account with the narration below. 12,000.00 04-10-2023 31-10-2023 FRAUD FIDELITY FRAUD DESK FRAUDULENT INFLOW.
Is there any way I can get my money back, as the customer has left with the goods and I don't have his contact

Emperor5:
Customer bought something from me and pay through transfer which I received. After 2day the 12k disappeared from my account without evidence of debit for either charges as I don't use the account for petty transaction.
I mailed my bank here is reply from My bank.
Please confirm if you are aware of the inflow into account with the narration below. 12,000.00 04-10-2023 31-10-2023 FRAUD FIDELITY FRAUD DESK FRAUDULENT INFLOW.
Is there any way I can get my money back, as the customer has left with the goods and I don't have his contact

Always confirm your inflows with your bank's MOBILE APP.

Not SMS.

I should think your money is gone. It should be handiwork of fraudsters.

Did you give the customer your mobile line when he was making the transfer..?

Check if the transfer was credited twice to your account by downloading the statement of your account from your app or from bank.

It happens when the crediting bank is having network glitches. It's not a fraudulent transfer. This is why we have KYC (know your customer) in bank transactions.

MadamExcellency:
Check if the transfer was credited twice to your account by downloading the statement of your account from your app or from bank.

It happens when the crediting bank is having network glitches. It's not a fraudulent transfer. This is why we have KYC (know your customer) in bank transactions.

There's software used by fraudsters which updates one's account total. The only saving grace is that it does penetrate the banking app, just SMS alerts.

AskProf:


Always confirm your inflows with your bank's MOBILE APP.

Not SMS.

I should think your money is gone. It should be handiwork of fraudsters.

I confirm the payment in my app on 3rd while the money disappeared on 4th

I have gone to the bank now they said that my account is lien, that the senders make complain of fraud after transferring the money that is why his bank took it bank.

Emperor5:
I have gone to the bank now they said that my account is lien, that the senders make complain of fraud after transferring the money that is why his bank took it bank.

Are you involved in any questionable dealings?

Emperor5:
I have gone to the bank now they said that my account is lien, that the senders make complain of fraud after transferring the money that is why his bank took it bank.

His bank can't take your money back after hitting your account without the help of your bank.
Your bank should give you more explanation.

Emperor5:
I have gone to the bank now they said that my account is lien, that the senders make complain of fraud after transferring the money that is why his bank took it bank.

What I suspect is that the person who made the purchases from you made the transfer payment from an account that was hacked or stolen; now the funds have been traced to your own account and that is why they put a lien on it.

Someone will just be doing his business in peace and wahala will come and meet him there

Kobicove:


What I suspect is that the person who made the purchases from you made the transfer payment from an account that account that was hacked or stolen; now the funds have been traced to your own account and that is why they put a lien on it.

Someone will just be doing his business in peace and wahala will come and meet him there

You nailed it.