Job Role: Hotel Receptionist (Female)

Responsibilities: A Hotel Receptionist or Front Desk Officer is responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

The ideal candidate must be confident, enthusiastic, positive and a customer focused individual who is able to work on their own and as part of a team.

• Be well organized, able to prioritize tasks and comfortable working to time constraints. Have the ability to remain calm and customer friendly under pressure, have an excellent telephone manner, be outgoing and able to build relationships at all levels.
Being the face of the company on a day-to-day basis, you should be presentable, professional and customer focused at all times.
The role will include shift work, evenings and weekend. Depending on the needs to the business, shifts will change weekly so flexibility is essential.
Be well-informed and obtain the ability to pass on information about the hotel and its surroundings. To encourage and develop a good working relationship with the other departments.

Skills and personal characteristics:
Team player with strong verbal and written communication skills.
A passion for delivering a great customer experience.
Experience of working in a similar role within customer services.
Positive and enthusiastic attitude.
General IT skills Computer literate

Qualifications: BSC or HND Higher National Diploma (Preferred)
If you are interested in this position, kindly email your CV and cover letter which should detail how you believe you are the best candidate for this role. use the" Job Title" as the Subject of the email.

Email: detohroyal2024@gmail.com

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