Client Service Associate
Location:Lekki Phase 1, Lagos
Reporting Line: Managing Director

Job Summary
* Maintain customers’ records, using the ERP software
* Verify delivery schedules meet project deadlines.
* Initiate sales campaigns to meet sales and production expectations.
* Negotiate prices within the company’s acceptable range for each furniture piece
* Assist customers in selecting products based on customer needs, product specifications.
* Establishing new businesses, organizing sales visits, negotiating contracts and packages
* Prepare sales presentations or proposals to explain product specifications or applications.
* Identify prospective customers using business directories and leads from existing clients
* Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services.
* Constantly learn about new products and explain specific features of various products to customers.
* Visit establishments to evaluate needs or promote products; and answer customers' questions about furniture products, prices, availability, and accessories or credit terms.
* Process quotes and sales orders, complete expense reports, sales reports, or other paperwork on a weekly basis
* Contact new or existing customers to discuss how specific products or services can meet their needs.
* Emphasize furniture product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations.
* Provide feedback to product design teams so that products can be tailored to clients' needs.
* Attending trade exhibitions, conferences, and meetings

Requirements
* Prior experience with ERP, Sophia ERP will be an added advantage
* B.Sc in Marketing, Communications, Social Sciences or Business Administration.
* Minimum of 2-3 years of demonstrable experience in business development, sales, marketing in an interior design or furniture manufacturing organization.
* Proficiency in MS Suite (Word, Excel) alongside presentation tools such as Powerpoint or Canva
* Excellent customer service and negotiation skills
* Excellent interpersonal skills with integrity and discipline
* Analytic and problem-solving skills
* Excellent communication skills and evidence of building strong relationships
* Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing and website usability
* Ability to develop strong value propositions consistent with Customers' needs
* Knowledge of the company's products and services
* Ability to connect strategic thinking and planning with hands-on tactical execution.

Interested and qualified candidates should send their CVs using Client Service Associate as the subject of the email to: recruitment@jsixgroup.com